Introduction
E-commerce allows customers to fill out an order while they browse your
website. Then checkout with a credit card on a secure server for
payment processing. The following will give a brief overview of
some of the terminology and requirements of setting up an E-commerce
site with an Internet Service Provider.
E-commerce Shopping Cart
The main incredient of an E-commerce solution is the shopping cart
software you choose to run. There are various solutions from web
based to sophisticated software packages.
If you have a large product catalog and customer base, you may require
a high end complex software packages.
Such packages will most likely need access to a database server.
Many shopping carts are developed to work with a variety of data base
technologies including but not limited to MySQL, Oracle, and
Microsoft SQL Server. If you're new to e-commerce,
with low volume sales, a web based solution may be sufficient and will
allow you to get your site launched as quickly as possible.
E-commerce Credit Card Processing
The next step is to set yourself up to accept your customers' payments.
You will need a way to accept credit cards, with a merchant credit card
account. This type of account is generally setup through a bank in
associated to a credit card company.
If you have a merchant account, you will then be able to
process your customers' purchases online in real time. Smaller
operations with few customers may be able to save credit card
information to a file and process purchases by hand.
If you decide to process orders in real-time, you will need to find
a host which allows access to an authorization gateway.
If you don't have a merchant account, and choose not to acquire one,
you will need to implement a third party billing solution. With 3rd
party billing systems your store name will not appear on the billing
statement when they receive it. This can be a nuisance since many
customers will not remember making the charge and attempt a charge-back
without first contacting anyone.
Another option for online payment is PayPal, which has it's
advantages and disdvantages. The negative is that PayPal requires
all users to sign up prior to making a payment. This is not the most
professional of an appearance you may wish to present to your customers.
However, there are no startup fees for PayPal, and the rates you will
pay are much less then a merchant account.
E-commerce Security
Now that your shopping cart and payment system is in place, you
need to consider security. You will be collecting
sensitive customer data, such as credit card numbers, therefore you will
want to use a Secure Socket Layer (SSL) connection. SSL encrypts
the data between the host server and the customer, thereby preventing any third
parties from accessing the data. Running an e-commerce site it is your
responsibility to maintain secure connections for your customers so criminals
can not obtain this confidential information.
For larger sites setting up a SSL involves purchasing a personal digital
certificate, which identifies you electronically to your customers. These
technologies ensure your customers that their personal information will
be secure and only visible by you.
Smaller e-commerce sites could share a certificate that would be owned
by the hosting provider. For any larger sites though you should
consider obtaining your own certificate and server IP address.
Security will be essential to obtain complete customer satisfaction.
E-commerce Summary
In the end, the hosting plan and the strategy you implement for selling
on the web should be based on your needs. As your business grows you
can enhance the E-commerce capabilities of your business.
Netmation's web development team will work
with you to devise an online environment that will include a well thought
out and designed web site for your business with a reliable e-commerce
solution. By asking a series of questions prior to web site construction
the chances of achieving a successful web site that will meet your
customers expectations will occur.